Gift Cards

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@whitebirchlaneboutique.com
If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Info@whitebirchlaneboutique.com

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exceptions / non-returnable items
Certain types
of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns
about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or
credit card company to process and post the refund too.

All orders are processed within 5 to 7 business days (excluding weekends
and holidays) after receiving your order confirmation email. You will
receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification
from us which will include a tracking number you can use to check its
status. Please allow 48 hours for the tracking information to become
available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at whitebirchlane2@outlook.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Link to refund policy: https://whitebirchlaneboutique.com/policies/refund-policy

We accept returns
up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping
costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@whitebirchlaneboutique.com
with your order number and a photo of the item’s condition. We address
these on a case-by-case basis but will try our best to work towards a
satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@whitebirchlaneboutique.com.